Reviews

Very friendly staff and very professional. I have visited this store multiple times for jewelry repair and they always did a great job!

Lisa Ran
Posted on Google July 3, 2025

We have nothing but positive things to say about our experience custom-designing an engagement ring. Briana was wonderful to work with and we are so grateful for her time and effort in working with us. We came into the process with two separate heirloom pieces that we knew we wanted to combine into an engagement ring. Briana listened to our story and helped us create a beautiful, one-of-a-kind ring that brings our two families together. The communication throughout the process was great. If you’re looking to custom design any jewelry, Charles Frederick Jewelers is the place to go!

Carole Ann Dery
Posted on Google June 1, 2025

I always love walking in and being greeted by friendly and helpful people. This time I had an idea of something I wanted to get, in particular for a grad gift, as soon as I started explaining… she finished my sentence with the exact item I was already considering! That’s just how it goes, they are very in sync with their customers! TYSM! 8)

Karen Oleary
Posted on Google May 24, 2025

If you’re looking for a kind, attentive, respectful, courteous, professional, and friendly jeweler in the middlesex county area, look no further than the good folks at Charles Fredrick. I came in after being robbed by a so-called “family friend” who had agreed to make my wedding band and instead gave me garbage (left-most in the picture). For months I had been agonizing about the metallic abortion sitting and staring at me on my living room table. Countless other jewelers had told me there was nothing they could do to help, I was devastated. Then, I got ahold of Briana at CF who made it their mission to take care of business. After hearing my sob-story about my ruined ring, Briana and her staff did everything in their power to ensure I would have a polar opposite experience working with them. From their constant (but not overwhelmingly so) communication, the surprise physical “model” in silver made to ensure I like the design, and ultimately the final model (center in the pic), they absolutely knocked it out of the park. I just picked up my ring today and am positively over-the-moon. I cannot say thank you enough to Briana and the wonderful staff at CF, and I would recommend you go nowhere else for your jewelry needs!

Brackish Flies
Posted on Google May 22, 2025

I was picky and kept waffling about what I was looking for, but they helped me figure out what was just right and the custom piece they put together is beyond beautiful. The effort and time were absolutely worth it. Particular thanks to Briana for her patience and expert guidance. I'd include some pictures, but the ring is still in the wrapped box waiting to be given.

Brian Proulx
Posted on Google May 17, 2025

I cannot say enough about the wonderful service and team here. Love that they carry just about anything you are looking for or will do whatever they can to find it for you. In the past two years they have turned my old engagement ring into a custom piece, resized several pieces of jewelry for me after weight loss, cleaned pretty much every piece I own, provided guidance around an 18k gold chain that was giving my husband a rash (not the chain actually just chemicals that built up on it from work) etc. Much of this was complimentary if I purchased the piece there or if I was purchasing a new piece at the same time. I especially love all of the unique estate pieces they carry. Of course, I end up getting something almost every time I walk in the door! Prices and quality are better than retail jewelers in malls and the like.

Mandy Calouro
Posted on Website October 14, 2023

It is really hard to find a jeweler that you can trust. Well, look no further, Charles Frederick Jewelers is that trusted business that will be honest with you and will do a fantastic job. I have had a few jewelry repairs done by them and I can\'t praise them enough...they did a beautiful job and were very honest, professional, and charged very reasonably for their work. If I could give them 10 stars, I would!

Irina Ganopolsky
Posted on Website August 14, 2023

It is really hard to find a jeweler that you can trust. Well, look no further because Charles Frederick Jewelers is that business, with honest service and reasonable prices. I have had a few jewelry pieces repaired by them and can\'t say enough of good things about my experience. They were not trying to oversell, were completely transparent about their process and did a beautiful job repairing my jewelry. If I could give them 10 stars, I would!

Irina Ganopolsky
Posted on Website August 14, 2023

More than happy with their knowledge, service, and quality over many years!

Joe Donahue
Posted on Website December 26, 2022

I was in need of a jeweler to reset a diamond into a new custom designed setting. I was lucky to meet and work with Rick at Charles Frederick. He took the time to review my design ideas with honesty and creativity. Very happy with the final result and the\r\nservice (s) provided by Charles Frederick\'s staff.

Kathleen DuPont
Posted on Website December 14, 2022

I have been doing business with Rick for years. He not only helped my husband with special purchases for me he also has helped him with special gifts for our granddaughter. I live a half hour away and would drive hours to do business with Rick. I would give 10 stars if I could.

Sandy Powers
Posted on Website December 10, 2022

I have been going to Charles Frederick Jewelers for years and have never been disappointed with their work, customer service or merchandise. Fred is the best!!

Sandy Emond
Posted on Website October 7, 2022

I recently was given an old ring of my Grandmother\'s that was too big for me to wear and needed a little TLC. After consulting Google and asking around, I found Charles Frederick Jewelers and couldn\'t be happier that I did. \r\n\r\nFrom the moment I walked into the store on 4/20/22 I was greeted with personable, knowledgeable staff. The person I spoke to looked over the ring and explained what would need to be done, but in a \"no pressure\" way. When he came back with the quote for the resizing and repair I was shocked with how affordable it was. I had recently had another ring resized at a jeweler in the mall for $50 more (just a resizing!). \r\n\r\nI felt reassured with how professional he was and was told to give them 10 days and I\'d receive a text when the ring was ready. A mere 7 days later, I received the text and went in to pick the ring up. It was gorgeous! They did a phenomenal job and I know my late Grandmother is smiling from ear to ear. Again, at pick up all of the staff couldn\'t have been nicer or more helpful (even cleaning my wedding rings while I was there). \r\n\r\nThis is such a special reminder of her and I\'m so glad to have found my jeweler right here in town. Thank you Charles Frederick!

Sarah Valente
Posted on Website April 28, 2022

I Have been dealing with The Charles Fredericks crew for many years, GREAT GUYS WHO CARE, Help you to the fullest , Top notch , six star !!!!

Paul G
Posted on Website December 9, 2021