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    • Chelmsford, MA
    • (978) 256-9796
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    Charles Frederick Jewelers Chelmsford, MA
    Contact Us

    Watch Repair

    Batteries are done while you wait for most models for $20.00 each (some digital or complicated watches are $30).  A variety of watch straps are on hand ($15-$35) and bracelet adjustment are done on premise and are usually quick and inexpensive ($20).  

    It is always our intention to offer full service to our customers.  When it comes to watch repairs we will send out only the watches that we sell for service.  Some simple repairs like watch battery replacement and band adjustment can be done in the store while you wait.  Although we no longer offer general watch repair and servicing, we will try to provide you with factory addresses below.  When you send your watch to the factory, be sure to include your warranty cards and/or receipts if your watch is still covered.  

    Citizen Service: Use web site for form and address:

    https://www.citizenwatch.com/us/en/repairs-services.html

    COA, Attn CS Dept
    1000 West 190th Street
    Dept. R
    Torrance, CA 90502-1040

    Movado & ESQ Service (Concord): Use this web site to register for repair and service:

    http://www.movado.com/customer-service/repairs
    http://www.movado.com/customer-service/parts-and-service/ (to order parts & straps)

    MGI
    109 State Street
    Moonachie, NJ 07074
    1-800-810-2311

    Seiko / Pulsar Service: Use this web site to find instructions for repair and service:

    http://www.seikousa.com/support/faq/repairs.html#q1

    SCA Service Center
    1111 Macarthur Boulevard, Mahwah, NJ 07430, U.S.A.
    1-201-529-3316
    E-mail:custserv@seikousa.com Web:http://www.seikousa.com/

    Skagen Service:

    The Skagen brand was recently purchased by another watch manufacturer.  The watch quality remains the same, but repairs will have to be mailed directly by the comsumer.  

    http://www.skagen.com/webapp/wcs/stores/servlet/ContentView?storeId=37082&page=customerCare_warrantyRepairs&nav=leftNav_CustomerCare&langId=-1&catalogId=26505

    Tissot & Omega Service: The Swatch Group Inc.

    Blancpain, Omega, Longines, Rado,  Tissot,  Certina,  Mido, Hamilton, Swatch, FlikFlak, Endura; Tourbillon, and many more…

    SGUS
    55, Metro Way, Suite #1
    Secaucus, NJ 07094
    *877 839 5224  Tissot 201-558-5095 Omega and Others 201-558-5099

    sgcst@swatchgroup.com

    www.sguscustomerservice.com
     

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    Store
    18 Alpine Lane
    Chelmsford, MA 01824-2703
    (978) 256-9796
    Store Information
    Hours
    Monday:
    Closed
    Tue-Wed:Tuesday - Wednesday:
    9:30am - 5:00pm
    Thursday:
    9:30am - 6:00pm
    Friday:
    9:30am - 5:00pm
    Saturday:
    9:30am - 3:00pm
    Sunday:
    Closed
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