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978.256.9796

The Charles Frederick Jewelers website is a window to our store.  We strive to provide honest information for your shopping and will gladly ship anywhere in the U.S.

Shipping & Returns Info

Return Policy

Charles Frederick Jewelers accepts merchandise for refund, store credit, or exchange within 14 days of purchase.  No refunds will be granted on special orders and are considered a final sale.

Shipping, Returns, and General Policies

Shipping

·      We will gladly ship items to our customers almost anywhere in the continental United States.  We can ship your repair to you when ready upon request or any in-stock item in the store within 48 hours. We typically ship via USPS and will insure all items appropriately.

USPS Regular Mail (up to $200 value) $4.95 per package ***Special... Free shipping on web purchases!

USPS Insured Mail (up to $25,000 value) $9.95 per package ***Special... Free shipping on web purchases!

USPS Express Mail (up to $25,000 value) $19.95 per package ***Special... $9.95 on web purchases!

 

Return & Exchange Policy

·      Charles Frederick Jewelers accepts merchandise for refund, store credit, or exchange within 14 days of purchase.  No refunds will be granted on special orders or custom work. Any merchandise accepted for return must be in the same condition as when received at time of sale.

 

Custom Work and Special Orders

·      Custom designed jewelry involves metal, gems, and labor furnished by Charles Frederick Jewelers for a specific client.  As such, all custom jewelry is non-refundable, and requires a 20% nonrefundable deposit before the work begins. Every effort is made by Charles Frederick Jewelers to accurately make the item(s) so ordered.  Full payment upon receipt will denote the client’s complete satisfaction.

·      We regret that special orders are not returnable and that no refund or exchange can be made.  All special orders require a 20% non-refundable deposit.  A special order includes any jewelry, gemstone, or repair item ordered or altered at the client’s request.

 

Layaway Policy

·      Most items may be put on layaway for a maximum of 6 months with a minimum deposit of 20%.  There must be monthly payment activity and the item must be paid for in full by the end of the layaway period.  Layaway deposits are refundable within 14 days of the initial deposit.

 

Colored Gemstone & Diamond Disclosures

·      Purchasers of colored gemstones should be aware that natural gemstones have most likely been subjected to a stable and undetectable enhancement process.  Any relevant information will be provided to the best of our knowledge.  Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade.

·      The diamonds in all Charles Frederick Jewelers pieces have been purchased from legitimate sources and care has been taken whenever possible to ensure that these diamonds are supplied by sources not involved in funding conflict in compliance with the United Nations resolutions.