Contact Us

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978.256.9796

The Charles Frederick Jewelers website is a window to our store.  We strive to provide honest information for your shopping and will gladly ship anywhere in the U.S.

Repairs


Jewelry Repair

We offer fine jewelry repair in silver, gold, and platinum.  From basic repairs to custom design work, we have been a trusted jeweler for twenty five years.  Price quotes can be given at time of drop off in most cases. Ring sizing usually runs $45 to $55 in 14k. Basic chain repair usually runs $25 and bracelet repair usually run $35-$45.  Some repairs are done in-store and some are done at our workshop.  In most cases general repairs take 7 to 10 days.

Watch band adjustments can be made on most watches while you wait, $10 each.


Appraisals

We can provide you with detailed evaluations of most items for Insurance or Estate purposes. Items must be left with us and can often be completed the same day (Tuesdays or Thursdays). Prices are $75 for the first item and $35 for each additional item(s) when dropped off together.


Cleaning Silver

Line the bottom of the sink or a glass baking dish with a sheet of aluminum foil. Shiny side up.

Fill the foil-lined container with steaming hot water.  Enough to cover everything (1” for example)

Add a couple of teaspoons of baking soda to the hot water

Put the silver items into the container so that they are touching each other and resting on the foil. You will be able to watch the tarnish disappear.

Leave heavily tarnished items in the solution for as long as 5 minutes. Otherwise, remove the silver when it appears clean. You may notice a sulfur smell which is normal.

Rinse the silver with water and gently buff it dry with a soft towel.

Ideally, you should store your silver in a low-humidity environment. You can place a container of activated charcoal or a piece of chalk in the storage area to minimize future tarnish.

*If this procedure didn’t work as well as it should on stubborn tarnish; repeat all the steps using new foil and ingredients, but this time try adding a teaspoon of salt as well as the baking soda.

     Tips:     Use care when polishing or dipping silver plated items. It is easy to wear away the thin layer of silver and cause more harm than good through over cleaning. Minimize exposing your silver to substances which contain sulfur (e.g., mayonnaise, eggs, mustard, onions, latex, wool) as the sulfur will cause corrosion.  Using your silver flatware / hollowware or wearing silver jewelry helps to keep it free from tarnish.

What You Need: Sink or glass pan, Hot water, Baking soda, Salt, Aluminum foil, Tarnished silver


Watch Repair

Batteries are done while you wait for $9.50 each!  A variety of watch straps are on hand ($15-$30) and bracelet adjustment are done on premise and are usually quick and inexpensive ($10).  

It is always our intention to offer full service to our customers.  When it comes to watch repairs we are happy to send out the watches that we sell for service.  Some simple repairs like watch battery replacement and band adjustment can be done in the store while you wait.  Although we no longer offer general watch repair and servicing, we will try to provide you with factory addresses below.  When you send your watch to the factory, be sure to include your warranty cards and/or receipts if your watch is still covered.  

Citizen Service: Use web site for form and address:

http://www.citizenwatch.com/COA/English/service.asp

COA, Attn CS Dept
1000 West 190th Street
Dept. R
Torrance, CA 90502-1040

Movado & ESQ Service (Concord): Use this web site to register for repair and service:

http://www.movado.com/customer-service/repairs
http://www.movado.com/customer-service/parts-and-service/ (to order parts & straps)

MGI
109 State Street
Moonachie, NJ 07074
1-800-810-2311

Seiko / Pulsar Service: Use this web site to find instructions for repair and service:

http://www.seikousa.com/support/faq/repairs.html#q1

SCA Service Center
1111 Macarthur Boulevard, Mahwah, NJ 07430, U.S.A.
1-201-529-3316
E-mail:custserv@seikousa.com Web:http://www.seikousa.com/

Rolex Service: We still have access to qualified Rolex service, please call.

Roven Dino Service: Use web site for form and address:

http://www.rovendino.com/index.php?page=services

APWM Inc.

30 Chapin Road, Suite 1210

P.O. Box 611

Pine Brook, New Jersey 07058

Skagen Service:

The Skagen brand was recently purchased by another watch manufacturer.  The watch quality remains the same, but repairs will have to be mailed directly by the comsumer.  

http://www.skagen.com/webapp/wcs/stores/servlet/ContentView?storeId=37082&page=customerCare_warrantyRepairs&nav=leftNav_CustomerCare&langId=-1&catalogId=26505

Tissot & Omega Service: The Swatch Group Inc.

BlancpainOmegaLonginesRado,  Tissot,  Certina,  MidoHamiltonSwatchFlikFlakEnduraTourbillon, and many more…

SGUS
55, Metro Way, Suite #1
Secaucus, NJ 07094
*877 839 5224  Tissot 201-558-5095 Omega and Others 201-558-5099

sgcst@swatchgroup.com

www.sguscustomerservice.com


Other Repairs

Other Questions? Just Ask!

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